Frequently asked questions
Shopping questions
Answers based on the current store, shipping and return information.
How can I track an order?
When tracking is available, the tracking details are sent to the email used at checkout after dispatch.
How long does a refund take?
Approved refunds are processed according to the Refund Policy. The stated processing time is 10 days.
Is there a restocking fee?
No restocking fee is charged for eligible returns.
When will my order arrive?
Order processing normally takes 1–2 business days. Estimated delivery is 3–5 business days after processing.
What is the order cutoff time?
The published order cutoff time is Weekdays 5 PM Pacific Time. Processing begins according to the Shipping Policy.
How can I contact the store?
Email support@bollandbranchgred.shop or call 480-593-9926. Support availability is Contact support for current availability..
Can I return an item?
Eligible items may be returned 30 days after delivery. Review the Refund Policy for all conditions before sending a return.
Contact information
| Store | Yoto |
|---|---|
| Legal operator | Hechinger |
| Business address | 2855 Elmwood Ave, Ann Arbor, Michigan, 48104, United States |
| support@bollandbranchgred.shop | |
| Phone | 480-593-9926 |
| Support hours | Contact support for current availability. |